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Nancy Lublin
Nancy Lublin
CEO, Crisis Text Line 
 Founder, Dress for Success
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Nancy Lublin
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Founder and CEO of Crisis Text Line, social entrepreneur Nancy Lublin harnesses people, technology, and data to change the world. While many operate in traditional models of outreach and management, Lublin breaks them. She turns her new and effective solutions into some of today’s most innovative and disruptive nonprofits and social movements, which is why Fortune named her one of the "World's 50 Greatest Leaders.” 

During her 2013 TED Talk, Lublin launched Crisis Text Line, the world’s first 24/7, free, text message-based support service for people facing a range of issues, from depression and substance abuse to eating disorders and physical abuse. With over 54 million text messages processed, Lublin expanded Crisis Text Line internationally, allowing people around the world to text in and get help. Using this data, Lublin launched a separate initiative called Crisis Trends to track when and where issues occur.

According to LinkedIn co-founder Reid Hoffman, “Relatively few Silicon Valley start-ups achieve the sort of traction and transformative influence as quickly as CTL has to date .... [Lublin] recognized that technology and Big Data analytics would allow her relatively small team to extend support services to more people, faster.”

One of the Schwab Foundation’s 2014 Social Entrepreneurs of the Year, Lublin was selected as a Young Global Leader by The World Economic Forum and named one of the NonProfit Times’ 50 Most Powerful Leaders three years in a row. In 2017, Lublin became chairwoman of the new board at, a for-profit petition and fundraising website focused on social and political change. 

After taking over as CEO of in 2003, Lublin turned it into the largest youth organization in the world. With more members than the Boy Scouts, their success attracted companies like Pepsi and Chase, whom Lublin advised on corporate social campaigns. It's no surprise that Fast Company called her one of the “most creative people in business.”

At 23, Lublin turned a $5,000 inheritance into Dress for Success, a global nonprofit, helping more than 850,000 women in 20 countries achieve economic independence.

McGraw-Hill Education appointed Lublin to its Board of Directors in 2015, bringing her “extraordinary track record in technology innovation and leading two major not-for-profit organizations.”

Author of the bestseller Zilch: The Power of Zero in Business, Lublin has been featured on Oprah, 60 Minutes, CNN, and in The New York Times, Wall Street Journal, and The Economist.

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At revolutionary non-profit Crisis Text Line, Founder and CEO Nancy Lublin has a clear view of her organization: “A tech startup first and a mental health organization second.” 

With innovation backed by big data and a startup mentality, Lublin has capitalized on her findings, leading to explosive growth that has brought her project to millions at unprecedented speed. According to LinkedIn co-founder Reid Hoffman, “Few Silicon Valley start-ups achieve the sort of traction and transformative influence as quickly as Crisis Text Line has to date.”  

Collecting a massive amount of data from the millions of texts it has received from users, Crisis Text Line uses machine learning (artificial intelligence) to analyze the words and emojis that identify people at high risk and urgently in need of assistance.

Since 2013, Crisis Text Line has exchanged over 42 million texts and expanded around the world, helping to launch a new industry centered around big data for social good. This was no accident — Nancy Lublin understood the power of her idea, the platform it needed, and how to get the most out of her team. To achieve high-impact performance, Lublin leveraged the data she received from users, determined where it was most effective, and scaled accordingly. This is the key to successful startups, and it’s one that Nancy Lublin can show you how to apply. 

In this speech, Nancy Lublin explains how to use tech, data and A.I. to create things that change the world. Inspiring passion and purpose in your employees and customers will help build real connections with users, an invaluable component for any business. This speech will help change the way you think about your enterprise and enable you to get the most out of it.

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In any organization, there are periods of growth and periods of stability. For some CEOs, status quo is key. As long as they are turning good profits, sticking to what works makes sense. But can you afford to rest on your laurels? You cannot stay a step ahead if you are standing still.    

As the head of Crisis Text Line, Nancy Lublin functions as a wartime CEO, a leader that works best under pressure. Lublin has learned that to maintain a culture of innovation, accessibility, and transparency, she must keep her employees challenged, engaged, and excited. By reassigning her staff to different tasks to develop new skills, creating unlikely collaborations, and hiring motivated people who want to hit home runs in the first 90 days, she has seen incredible results.  

This type of active leadership has helped her understand both her company and her community better. Just as you create a connection with your employees by engaging them, a leader must connect their brand to the world. As Nancy Lublin explains, creating a culture of purpose around your organization, internally and externally, will strengthen the bond.

In “If It Ain’t Broke, Break It,” Nancy Lublin proves how ingenuity, being a positive brand ambassador, and a strong offense can take your organization from okay to amazing.

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Saving Lives & Changing the World Through Texts and Technology

What’s the easiest way to ask for help? For many people in need, the smallest obstacle can be a real danger. Asking for assistance shouldn’t be hard, though, so Nancy Lublin is making it easier than ever. As the former CEO of, Nancy Lublin found one of the most effective ways of reaching people was through text messaging. Why not meet them where they already are?

While many think that innovation is relegated to tech companies, Nancy Lublin is showing the world how big data can be used to fix big problems. Since founding Crisis Text Line, a free, 24/7 support service via text, Nancy and her team have exchanged more than 42 million crisis text messages. And with that, a host of new data that allows government, teachers, policy makers and beyond to learn when, where, and how different issues are experienced. She has used technology to forge a new avenue of assistance.

In this talk, Nancy Lublin will take audiences through the formation of Crisis Text Line, what this breakthrough means for society as a whole, and how real solutions can be found in everyday items.

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Dress for Success: Women Learning From Women

At 23, Nancy Lublin founded Dress for Success with a $5,000 inheritance into a global franchise that provides interview dress and career development training to women in need. Lublin initially wanted to help people blaze new beginnings before realizing that Dress for Success provided women the opportunity to teach and learn from one another. Lublin’s message resonates with women everywhere – those in search of guidance as well as those ready to lead.

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Since 2013, Crisis Text Line had processed over 29 ­million texts, and with that, a host of new data that allows government, teachers, policy makers and beyond to learn when, where, and how different issues are experienced. With 75% of their texters under the age of 25, this dataset offers an especially juicy insight into the scene behind millennial behavior and the things that characterize them – affinity for speed, instant gratification, trends and expectations of this generation.

In this speech, Nancy Lublin explains how to use tech and data to better understand the mystic millennial generation, and reveals some key tips and tricks for how to connect with and market to millennials.

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Philanthropy literally means “the love of humanity,” and Nancy Lublin is the quintessential modern philanthropist. Citing examples from, Crisis Text Line, and Dress for Success, Lublin talks about creating private initiatives for the public good, explaining how to inspire action without endless resources and still create a huge impact, and motivating people to take on social change. 


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Tweets of the Trade: Creating Effective and Successful Social Media
Books & Other Works
  • Masters of Scale with Reid Hoffman
  • The XYZ Factor: The Guide to Creating a Culture of Impact
  • Zilch: The Power of Zero in Business
  • DO SOMETHING. CHANGE THE WORLD! A Handbook for Young Activists
“It all went great! Our students, faculty, and staff in attendance throughout the events really got a lot out of her visit, and Ms. Lublin really enjoyed it and made the most of it as well, going out of her way to get to know us and give as much of her insight as she could.”
University of South Carolina
“Very relatable, approachable, made the audience feel comfortable with interacting and asking questions. Great presence and seems like a truly nice person. I also appreciated, as someone with little knowledge of entrepreneurship, that she was able to keep the dialogue relevant to people with very different career aspirations.”
Wake Forest University
“Oh my goodness, Nancy Lublin was amazing. Our attendees absolutely loved her. A perfect 10.”
Children's Mental Health Network
“Nancy Lublin was wonderful.”
Ohio Association of Nonprofit Organizations
“Nancy was FANTASTIC! Her message was right on point and she shook things up.”
United Way Worldwide CEO Summit
“Nancy Lublin lives it. Every single day, she and her remarkable team are inventing the future, and they're not shy about sharing what works. Get some before it's too late.”
Seth Godin, bestselling author and thought leader
“Nancy was incredible! We had over 150 women, and they were blown away. She has such a great story to tell and does it in such an enjoyable way. Everyone simply loved her.”
UJF of Stamford, New Canaan and Darien
“Nancy was fantastic! Her talk was superb, setting a wonderful tone for the entire Summit. She was smart, witty and funny all at once and in that combined manner delivered a message that was perfect for our audience.”
ROI Community
“In her remarks, Nancy Lublin did a remarkably skilled job of showing our organization how to get more done with less while keeping innovation, creativity, and passion high. California's hospital volunteer community considers her to be a most valued, knowledgeable, respected and reliable leader.”
California Association of Hospitals and Health Systems
“Nancy Lublin is such a delightful person. She was inspirational with the teenage award winners, who were very excited to hear what she had to say...she had many people approach her for followup questions after her speech. She was funny and thoughtful, and was acutely in tune with the audience and her surroundings. I was so impressed.”
Junior League of Birmingham
“Nancy Lublin identifies some amazing non-profits, whose organizations and business models are inspirations for all organizations. Her book is important: these non-profits operate with mission, vision, and models that should inform all businesses and groups.”
Reid Hoffman, Founder of LinkedIn
“Nancy Lublin was VERY good. The audience really liked her, especially her comments during the panel discussion.”
Co-Op Financial Services
“Nancy Lublin’s exciting book, Zilch, provides brilliant insights about how non-profits are impacting society and big business as well through modest investments that deliver mega results. It’s an important read for anyone in the business or non-profit worlds.”
Bill George, Harvard Business School
“Anyone who can start an internationally respected not-for-profit with just $5,000 has a lot to teach today’s business world. Inspiring and practical, this book is a must read for anyone running a business. Including me.”
Arianna Huffington, The Huffington Post
“Nancy Lublin has done the uptight business world a big favor. Borrowing from her experience as founder of Dress For Success and now CEO of Do Something, Nancy lays out a strategy for business success in the simplest terms. It’s a smart, sassy and plain spoken book full of great ideas on how to run a for –profit company. Using compelling anecdotes from her ‘not for profit’ world, Nancy’s amazing energy and imagination comes through in every chapter. Zilch is a no nonsense survival manual for fat cats.”
Jim Berrien, President and COO of Mother Nature Network
Artificial Intelligence
Big Data
Civic Engagement
Colleges & Universities
Community Service
Digital Transformation
Executive Development
Human Resources
Jewish Issues
Mental Health
New Media
Organizational Change
Popular Culture
Risk Taking
Social Change
Social Media
Social Trends
Student Activities
Team Building
Women & Workplace
World Economic Forum
Social Media